This Privacy Policy governs the manner in which REALE.com.my ("we," "us,", "our" or "REALE") collects, uses, maintains, and discloses information collected from users ("you" or "users") of the REALE.com.my website ("Website"). This Privacy Policy applies to all users of the Website, including property owners and potential buyers, and outlines our commitment to protecting your privacy and the confidentiality of your personal information.

1. Information Collection

1.1Personal Information

In order to register as a member to use certain features on REALE, you will be required to provide certain personal information, including but not limited to your name, email address, and contact number. We collect this information to facilitate the membership registration process and ensure the accuracy and legitimacy of the listings on our platform.

1.2Name

The names collected during registration will be used for verification if a member wants to post a listing. It is the members' responsibility to ensure the accuracy of the information provided for smooth processing.

1.3Contact Number

The contact number (mobile phone) is required if the member intends to use the messaging function. The contact number is used for message notifications.

1.4Property Information

Porperty information will be collected for reporting and summary purposes. The information may be included in our Insights page, which is a summary of our database for users' reference.

1.5Cookies

To enhance your browsing experience, we may use cookies on the Website. Cookies are small text files stored on your device when you visit the Website. They help us recognize your browser and capture certain information such as your preferences and browsing history.

By using the Website, you consent to the use of cookies as described in this Privacy Policy. You can adjust your browser settings to refuse cookies or receive notifications when cookies are being sent. However, please note that disabling cookies may limit certain functionalities of the Website.

2. Use of Information

2.1Provision of Services

We use the personal information provided by users to operate and maintain the Website and process your membership registration. We may also use your contact information to send you important updates, newsletters, or promotional materials related to the Website. You have the option to unsubscribe from these communications at any time.

However, in order to protect the privacy of our members, contact details of property owners who post a listing will not be revealed on the Website. Instead, members can communicate with each other through the messaging function available on the Website. Members reserve the right to voluntarily disclose their contact information in their posts or through the messaging function.

2.2Payment Processing

When you subscribe to become a REALE member, we collect and process your payment information, including credit card details or other payment methods, in order to charge you the applicable subscription fee. We utilize secure and trusted third-party payment processors to handle these transactions and do not store or retain your payment information on our servers.

2.3Statistical Analysis

We may anonymize and aggregate the information collected from users to conduct statistical analysis, monitor trends, and improve the overall functionality and performance of the Website. This data is used in an aggregated form and does not identify individual users.

2.4Information Sharing

We do not share, sell, or disclose the personal information collected from users (if any) and members to any third parties.

3. Messaging Function

Our platform's messaging feature allows secure communication between property owners and potential buyers. All messages are encrypted during transmission between users' devices and our servers to protect privacy and data integrity.

Access to these messages is strictly limited to authorized senior management personnel and is only permitted for specific purposes, such as monitoring for unusual activity that could indicate misuse or suspicious behavior. For example, if a single user initiates an abnormally high number of chats, this may trigger a review.

Any monitoring of messages is conducted on a random basis, strictly to ensure the safety, security, and integrity of our platform. We do not use message content for any other purposes, including marketing or advertising.

3.1Information Sharing

We are committed to maintaining the privacy and confidentiality of your communications and ensuring a secure environment for all users. We guarantee that no messages or communication between users will be shared, sold, or disclosed to any third party under any circumstances, except as required by law or for compliance with legal processes.

4. Rate Limiting Data Collection

To maintain the integrity of our platform, we may collect certain data such as IP addresses, account activity, and usage patterns to enforce rate limits. This information is used solely for the purpose of managing traffic, preventing abuse, and ensuring a smooth user experience. We do not share this data with third parties except as necessary to protect our system or comply with legal obligations.

5. Data Security

We take reasonable measures to protect the confidentiality, integrity, and security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you should take appropriate steps to protect your personal information.

6. Sharing of Information

6.1Legal Compliance and Protection

We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights or the rights of others, investigate fraud, or respond to a government request.

6.2Business Transfers

In the event of a merger, acquisition, or transfer of assets, your personal information may be transferred to the acquiring entity or third party involved. We will notify you via email or a prominent notice on the Website before your personal information is transferred and becomes subject to a different privacy policy.

7. Third-Party Links

The Website may contain links to third-party websites, products, or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these third parties before providing any personal information to them.

8. Children's Privacy

REALE is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove such information from our systems.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The "Effective Date" at the top of this policy indicates the date of the latest revisions. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@reale.com.my.

By using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.